1. Course fees
Application fees are non-refundable.
Course fees are refundable in part if a student withdraws within the first two weeks of lectures, less administrative costs (typically 10–20% of total fees).
After two weeks of lectures, course fees are non-refundable. Special circumstances (medical, family emergency) are reviewed case-by-case.
Where Fiitech cancels a course or cohort, full refund of course fees is provided.
2. Workshop services
Diagnostic fees are payable upon completion of the diagnosis, regardless of whether you proceed with the recommended repair.
Repair work is quoted before commencement. If you decline the quote, no charge applies beyond the diagnostic fee.
Completed repairs are warranted per the warranty terms communicated at the time of quote (typically 30 days on labour, manufacturer warranty on parts). If a warranted repair fails within the warranty period, we re-diagnose and re-repair at no additional cost.
Parts are warranted per the manufacturer's terms.
3. Store purchases
The Fiitech store is a catalog only. Payment is handled directly with you in person or via the contact method you chose. Refund terms for purchased goods are agreed at the time of purchase and depend on the specific product.
4. Disputes
If you have a complaint about a refund decision, contact fasahatechjos@gmail.com. We aim to resolve all disputes amicably within 30 days.