1. Introduction
Fiitech respects your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding it. We comply with the Nigerian Data Protection Regulation (NDPR).
2. What we collect
We collect personal information you provide directly:
- Name, contact details (phone, email, address)
- Course application information (academic background, identification)
- Workshop service information (vehicle details, problem description)
- Payment information (processed by third-party payment providers, not stored by us)
- Communication preferences
We also collect technical information automatically:
- IP address and browser type
- Pages visited and time spent
- Referring website
3. How we use your information
- To process your course application or workshop booking
- To communicate with you about our services
- To improve our website and services
- To comply with legal obligations
- To send you newsletters or marketing (only if you've opted in)
4. Who we share it with
We do not sell your personal information. We may share it with:
- Payment processors (only the information needed to process your payment)
- Email service providers (for sending communications)
- Government authorities where required by law
- Professional advisors (lawyers, accountants) where necessary
5. How long we keep it
- Student records: for the duration of enrolment plus 5 years
- Workshop service records: 3 years from service date
- Newsletter signups: until you unsubscribe
- Form submissions: 1 year from submission
6. Your rights
Under NDPR, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (where applicable)
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact our Data Protection Officer at fasahatechjos@gmail.com.
7. Security
We take reasonable steps to protect your information from unauthorised access. This includes encrypted communication (HTTPS), secure password hashing, restricted internal access, and regular security reviews.
8. Cookies
Our website uses essential cookies to function and analytics cookies to understand how visitors use the site. We do not use advertising or tracking cookies.
9. Children
Our services are not directed at children under 13. We do not knowingly collect information from anyone under 13. If you believe we have, please contact us to have it removed.
10. Changes
We may update this policy. Material changes will be notified via our website.
11. Contact
For privacy questions, contact our DPO at fasahatechjos@gmail.com.